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Lightning Sync System Requirements
Confirm that your Microsoft® Exchange-based server or Google Workspace account meet these system requirements before you set up your sales reps for Lightning Sync.
Required Editions
| Available to sync records from: Salesforce Classic, Lightning Experience, and the Salesforce mobile app |
| Available to set up from: Salesforce Classic and Lightning Experience |
| Available in: Professional, Enterprise, Performance, Unlimited, and Developer Editions with Sales Cloud, Service Cloud, and Lightning Platform |
Starting in Winter ‘21, Lightning Sync isn’t available to new Salesforce customers. Use Einstein Activity Capture to sync events, contacts, and emails between your connected account and Salesforce.
If you have Lightning Sync, use the migration tool to move to Einstein Activity Capture before Lightning Sync retires in 2027.
If your org is exempt from migration because of a licensing issue or if your org doesn’t support Einstein Activity Capture, you won’t see the migration tool in Lightning Sync.
Lightning Sync for Google
The service account connection method is available for companies working from Google Workspace. Einstein Activity Capture supports the Basic, Business, and Enterprise editions of Google Workspace.
Lightning Sync for Microsoft Exchange
The service account and OAuth 2.0 connection method are available for companies working from Microsoft Exchange.
Lightning Sync doesn’t support hybrid Exchange server deployments that include both Exchange Online and on-premises Exchange servers. Syncing to even one of the servers in a hybrid deployment isn’t supported.
| Connection method | Supported servers | Required Settings |
|---|---|---|
| Exchange service account |
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| OAuth 2.0 for Exchange | Office 365® Enterprise Editions with Exchange Online. Lightning Sync only supports Office 365 tenants hosted on Microsoft Azure global infrastructure clouds. Azure national clouds aren’t supported. | No additional settings are required to connect using OAuth 2.0 |
