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Reply to Chatter Email Notifications
When you receive certain email notifications, you can conveniently perform some actions by replying directly from your email.
Required Editions
| Available in: both Salesforce Classic and Lightning Experience |
| Available in: Essentials, Group, Enterprise, Professional, Performance, Unlimited, Contact Manager, and Developer Editions |
You can reply to the types of email that are listed in the table, or any notification from reply@chatter.salesforce.com. Before you can reply to email notifications, your administrator must enable email replies for your organization.
| Action You Want to Take | Type of Notification You Received | Text to Include in Your Reply | Limits |
|---|---|---|---|
| Bookmark a post | Someone posted to your profile or a group, mentioned you in a post, or shared your post | bookmark | N/A |
| Comment on a post | Someone posted, commented on your post, also commented after you, or mentioned you in a post or comment | The text of your comment | 1,000 characters maximum. Replies that exceed the limit are truncated to the first 1,000 characters. |
| Follow someone | Someone posted, commented on your post, also commented after you, or mentioned you in a post or comment | follow | N/A |
| Like a comment | Someone commented on your post or also commented after you | like or +1 | N/A |
| Like a post | Someone posted to your profile or a group, mentioned you in a post, or shared your post | like or +1 | N/A |
| Mute a post | Any post or comment email when you no longer want to receive notifications for the original post | mute | N/A |
| Respond to a Chatter message | Someone sent you a message | The text of your response | 10,000 characters maximum. Replies that exceed the limit are truncated to the first 10,000 characters. |
| Unfollow someone | Someone posted, commented on your post, also commented after you, or mentioned you in a post or comment | unfollow | N/A |
| Unlike a post | Someone posted, commented on your post, or also commented after you on a post that you previously liked | unlike or –1 | N/A |
Before replying, check the email address that displays in the To field of your email. Valid addresses contain tokens, or long character strings, both before and after the @ symbol, such as w8t27apy1@j321imd9gbs.d8rx.d.chatter.yourInstance.salesforce.com. Some email applications automatically use the From address from the original email, reply@chatter.salesforce.com, which isn’t a valid address for receiving replies. If you see this shortened address in the To field of your reply email, replace it with the valid reply-to address in the email header information. For example, in an application such as IBM® Lotus Notes®:
- Open the original email.
- Click View | Show | Page Source.
- In the Reply-To section, copy the email address that looks like: w8t27apy1@j321imd9gbs.d8rx.d.chatter.yourInstance.salesforce.com.
- Paste the reply-to address in the To field of your reply email.
Consider these tips when sending email replies.
- Send replies from the email address specified on your profile. If you use email aliases or email forwarding services that send replies from a different email address, your replies aren’t processed.
- To bookmark, mute, like or unlike, and follow or unfollow, use the exact single word or the exact text in your replies. For example, when you want to like, enter only like (case insensitive) or +1 in the body of your email. We ignore extra white spaces or the original message that some email applications include and process the reply as a like, a bookmark, or other response. However, if you include any other text in the body, such as Like! or Like this?, we process your reply as a comment.
- We treat replies that contain your personal email signature as part of your comment. Default
signatures inserted by mobile devices, such as Sent from my iPhone,
are automatically removed. Before you reply, delete custom signatures and any extra text you
don't want posted to Chatter. Or, add a separator line to the top of your signature to have it
automatically removed. The separator line must have a minimum of one of the following characters:
- Dash (-)
- Equal sign (=)
- Underscore (_)
- We ignore attachments, @mentions, and inline images in replies.
- The Reply to Chatter feature only works with plain text email replies. This feature doesn’t work if your mail app only sends content wrapped in HTML.
