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Experience Cloud
Enable Chatter Questions in Your Experience Cloud Site

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Enable Chatter Questions in Your Experience Cloud Site

Chatter Questions helps you promote engagement by giving users the ability to ask and answer questions in their Chatter feed, in groups, and in records. Members in your users’ groups and Experience Cloud sites can answer questions in Chatter just as they would comment on a Chatter post. Users in sites built on the Customer Service template can also attach files to questions.

Required Editions

Available in: Salesforce Classic
Chatter Questions is available in: Group, Professional, Developer, Performance, Enterprise, and Unlimited Editions.
User Permissions Needed
To edit the global publisher layout: Customize Application

To set up Chatter Questions, add the Question action to the global publisher layout. In orgs created after Summer ’14, the Question action is automatically added, but we recommend dragging it to the far left to increase its visibility.

Chatter Question in the Customer Service template

  1. From Setup, enter Publisher Layouts in the Quick Find box, then select Publisher Layouts.
  2. Click Edit next to the global publisher layout.
  3. Drag the Question action from the palette to the global publisher layout. If the Question action already appears in the layout, drag it to the location where you want it.
  4. Click Save.
Note
Note If you're using a customized publisher layout in groups or on records, make sure that the Question action is added to those layouts as well.
  • Enable Upvotes and Downvotes
    Enable upvoting and downvoting in lieu of liking questions and answers in your Experience Cloud site. When you enable upvoting and downvoting, members see an Upvote option under a question or answer and a Downvote option on the question or answer’s overflow menu. The Like option goes away. Upvoting and downvoting are disabled by default in Experience Cloud sites created in Spring ’19 and later.

See Also

 
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