You are here:
How is my Experience Cloud site reputation calculated?
The reputation level on your profile is calculated based on your total points.
Required Editions
| Available in: both Salesforce Classic and Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions |
Points are accrued when you perform activities that your community manager has assigned point values. You could also potentially gain points if your posts or comments draw reaction from other members. For example, your community manager may have decided that writing a post earns you 5 points. If someone else shares your post, your community manager may decide that you should earn 10 points because your post is influencing others to contribute.
Default point values are as follows. Keep in mind that your community manager may have customized these values. For more information, contact your community manager.
| Action | Points |
|---|---|
| Engagement | |
| Write a post | 1 |
| Write a comment | 1 |
| Receive a comment | 5 |
| Like something | 1 |
| Receive a like | 5 |
| Share a post | 1 |
| Someone shares your post | 5 |
| Mention someone | 1 If your post contains more than one @mention, you get a point for each @mention. |
| Receive a mention | 5 |
| Questions and Answers | |
| Ask a question | 1 |
| Answer a question | 5 |
| Receive an answer | 5 |
| Mark an answer as best | 5 |
| Your answer is marked as best | 20 |
| Knowledge | |
| Endorsing someone for knowledge on a topic | 5 |
| Being endorsed for knowledge on a topic | 20 |
