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Enable Reputation in Your Experience Cloud Site
Enable reputation so that site members are recognized and rewarded for participating.
Required Editions
| Available in: both Salesforce Classic and Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions |
| User Permissions Needed | |
|---|---|
| To edit settings: | Create and Set Up Experiences AND Is a member of the Experience Cloud site |
A powerful tool for a community manager is the ability to recognize individual members for their participation. Community managers know that recognition and a little friendly competition usually lead to more active members. Enabling reputation turns on a default point system and a set of reputation levels in the Experience Cloud site. A community manager can personalize labels and point values.
Members start to accrue points by performing the actions that have assigned point values. When the member exceeds the top of the level's point threshold, they move up a level. They, and other members, see their reputation level on their profile and when hovering over their name. Total points also show on member's profiles.
- Open Experience Workspaces.
- Click Administration | Preferences.
- Select Enable setup and display of reputation levels, then click Save.
After you enable reputation, a default point system and set of reputation levels is available. The default reputation points are as follows:
| Action | Points |
|---|---|
| Engagement | |
| Write a post | 1 |
| Write a comment | 1 |
| Receive a comment | 5 |
| Like something | 1 |
| Receive a like | 5 |
| Share a post | 1 |
| Someone shares your post | 5 |
| Mention someone | 1 If your post contains more than one @mention, you get a point for each @mention. |
| Receive a mention | 5 |
| Questions and Answers | |
| Ask a question | 1 |
| Answer a question | 5 |
| Receive an answer | 5 |
| Mark an answer as best | 5 |
| Your answer is marked as best | 20 |
| Knowledge | |
| Endorsing someone for knowledge on a topic | 5 |
| Being endorsed for knowledge on a topic | 20 |
If your selected Experience Cloud site doesn’t have Chatter enabled, the Reputation section doesn’t appear. To show the Reputation section, go to Administration | Preferences and select Show all settings in Workspaces.
