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Set Up Reputation Points
Set up a point system to reward users for participating in the Experience Cloud site.
Required Editions
| Available in: both Salesforce Classic and Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions |
| User Permissions Needed | |
|---|---|
| To update reputation points: | Manage Experiences AND Is a member of the Experience Cloud site |
When reputation is enabled, there is a default point system setup. When users perform the actions with assigned point values, their total points increase and they start to move towards the next reputation level.
The table shows the default events and points.
| Action | Points |
|---|---|
| Engagement | |
| Write a post | 1 |
| Write a comment | 1 |
| Receive a comment | 5 |
| Like something | 1 |
| Receive a like | 5 |
| Share a post | 1 |
| Someone shares your post | 5 |
| Mention someone | 1 If your post contains more than one @mention, you get a point for each @mention. |
| Receive a mention | 5 |
| Questions and Answers | |
| Ask a question | 1 |
| Answer a question | 5 |
| Receive an answer | 5 |
| Mark an answer as best | 5 |
| Your answer is marked as best | 20 |
| Knowledge | |
| Endorsing someone for knowledge on a topic | 5 |
| Being endorsed for knowledge on a topic | 20 |
Questions and answers in the feed are not to be confused with the Chatter Answers functionality.
- Open Experience Workspaces.
- Click Administration | Reputation Points.
- Update the points for each action. If you don’t want users to accrue points for a certain action, set the Points to 0.
- Click Save.
Point totals show up on profile pages beneath the photo. Point totals are visible to anyone in the Experience Cloud site.
