Experience Cloud Site Statuses

Customization of the Experience Cloud site isn't complete, and the site has never been activated. Once you activate an Experience Cloud site, you can't go back to Preview status.

Users with Create and Set Up Experiences can access sites in Preview status if their profile or permission set is associated with the site. They can also share a link to these sites with users whose profiles or permission sets are associated with the site. The link for sharing a Preview site is located in Experience Workspaces, under Administration.

No welcome emails are sent even if Send welcome email is selected.

Note If your org’s access to Experience Cloud is suspended for non-payment, all your sites are deactivated, including the ones in Preview. When Experience Cloud is re-enabled, all sites are inactive. You can activate them, but you can’t return to the Preview state.

Preview sites count against the maximum number of sites you can have in your org.

The Experience Cloud site was previously Active but was deactivated.

When you deactivate an Experience Cloud site , it no longer appears in the dropdown menu. Users with Create and Set Up Experiences can still access the setup for Inactive sites regardless of membership. If members try to access Inactive sites using a direct link, they see an error page.

Welcome emails are sent if Send welcome email is selected or if the user’s email settings are not enabled.

Inactive sites count against the maximum number of sites you can have in your org.

The Experience Cloud site is active and available to members.

Welcome emails are sent to new members if Send welcome email is selected.

Active sites count against the maximum number of sites you can have in your org.

• You can only archive inactive sites. If your site is in Preview, you must activate and then deactivate the site before archiving it.
• When you archive a site,
  • The site’s URL is unavailable to all users, including admins.
  • Instead of the site, users see a Site under maintenance page.
  • You can’t access the site’s Experience Builder or Workspaces.
  • The site doesn’t count against your org’s maximum 100 unarchived site limit.