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Let Agentforce Service Agent Start Data Category-Based Conversations (Desktop) (Beta)

Let Agentforce Service Agent Start Data Category-Based Conversations (Desktop) (Beta)

Follow these steps to share information about data categories selected by users with Agentforce Service Agent.

Required Editions

  1. From Setup, in the Quick Find box, enter and select All Sites.
  2. In Experience Workspaces, click the AI Experiences tile.
  3. In Settings, turn on Share Data Category Selection with Agentforce Service Agent.
  4. From Experience Builder, publish your experience site.
 
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Salesforce Help | Article