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            Troubleshoot AppExchange Package Installation Failures

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            Troubleshoot AppExchange Package Installation Failures

            Review common reasons why package installations fail and tips for troubleshooting.

            What's the issue? Troubleshooting tips
            You don't have permission to install the package.

            Confirm that you have permission to install packages from AppExchange. Your Salesforce profile must be assigned one of these permissions:

            • Download AppExchange Packages
            • Manage Billing
            The package includes custom objects that cause your org to exceed its custom object limit.

            Remove unused custom objects from your org, or upgrade your Salesforce edition.

            To check the number of custom objects that you have compared to your org's allocation, go to System Overview. To find your Salesforce edition, go to Company Information.
            The package includes custom tabs that cause your org to exceed its custom tab limit.

            Remove unused custom tabs from your org, or upgrade your Salesforce edition.

            To check the number of custom tabs that you have compared to your org's allocation, go to System Overview. To find your Salesforce edition, go to Company Information.
            The package can't be found during the installation.

            The provider might have been recently updated or deleted the package. Contact the provider to confirm the installation URL.

            To find the provider's contact details, go to the More Details tab of the AppExchange listing.
            The extension package you're installing requires a base package. Install the base package first. Then retry the extension package installation.
            The package requires components or features that aren't enabled in your org.

            Compare the requirements of the package against the features in your Salesforce edition.

            To check the features that a package requires, go to the Compatibility section on the More Details tab of the AppExchange listing. To find your Salesforce edition, go to Company Information.
            The package contains Apex code and you’re not authorized to run Apex in your org.

            Confirm that you have permission to run Apex. Your profile must be assigned this permission:

            • Author Apex
             
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