Service territories represent regions in which field service work can be performed. They have the following fields. Service territory members are service resources who are available to work in the service territory. They have the following fields.
Available in: Salesforce Classic and Lightning Experience Available in: Enterprise, Performance, Unlimited, and Developer Editions with the Service Cloud Field Name Description Active Indicates whether the service territory is meant to be used. If a territory is inactive, you can’t add members to it or link it to work orders, work order line items, or service appointments. Address An address to associate with the territory. You may want to list the address of the territory’s headquarters. Description The description of the territory. Name The name of the territory. Operating Hours The territory’s operating hours, which indicate when service appointments within the territory should occur. Service resources who are members of a territory automatically inherit the territory’s operating hours unless different hours are specified on the service territory member record. Parent Territory The territory’s parent service territory, if it has one. For example, a Northern California territory can have a State of California territory as its parent. Top-Level Territory (Read only) The top-level territory in a hierarchy of service territories. Depending on where a territory lies in the hierarchy, its top-level territory might be the same as its parent. Field Name Description Address The member’s address. You may want to list the related service resource’s address in this field. End Date The date when the service resource is no longer a member of the territory. If the resource will be working in the territory for the foreseeable future, leave this field blank. This field is mainly useful for indicating when a temporary relocation ends. Member Number (Read only) An auto-generated number identifying the service territory member. Operating Hours The member’s operating hours, which are inherited from the service territory. Service Resource The service resource assigned to the service territory. Service Territory The service territory that the service resource is assigned to. Start Date The date when the service resource becomes a member of the service territory. Territory Type Primary, Secondary, or Relocation.
For example, a service resource might have the following territories:
Service territories represent regions in which field service work can be performed. They have the following fields.
Service territory members are service resources who are available to work in the service territory. They have the following fields.