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View, Restore, and Manage Items in the Recycle Bin in Salesforce Classic
The Recycle Bin contains items that users deleted. Salesforce admins can see all deleted data across the entire org. The Recycle Bin is available in the sidebar on the Home page.
Required Editions
| Available in: Salesforce Classic (not available in all orgs) |
| Available in: all editions, except Database.com |
| User Permissions Needed | |
|---|---|
| To view and recover your deleted records: | Read on the records in the Recycle Bin |
| To view and recover records deleted by other users: | Modify All Data |
| To recover deleted public tags: | Tag Manager |
| To empty the Recycle Bin: | Modify All Data |
Records in the Recycle Bin don’t count against your org’s storage usage. There isn’t a limit on the number of deleted records that the Recycle Bin can hold.
View Items in the Recycle Bin
- To view only the items that you deleted, from the Recycle Bin, select My Recycle from the View dropdown.
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To view all data that users deleted across the entire org, from the Recycle Bin,
select All Recycle Bin from the View dropdown.
In Personal Edition, the All Recycle Bin option shows all your deleted items.
Search for Items in the Recycle Bin
Searches look for matches in the field shown in the Name column of the Recycle Bin, such as Lead Name, Case Number, Contract Number, or Product Name.
Some search features, including stemming and synonyms, aren’t available in the Recycle Bin search.
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From the Recycle Bin, select My Recycle Bin or All
Recycle Bin from the View dropdown.
When you search from My Recycle Bin, matches are limited to items you deleted.
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Enter your search terms.
Search terms are treated as separate words with an implied AND between them.
For example, searching for bob jones returns items with “bob” and “jones” together but not “bob smith” whose email address is “bsmith@jones.com.” An implied wildcard is appended to your search terms, so searching for bob can return “bob” or “bobby.”
- Click Search.
Restore Items from the Recycle Bin
You can restore items from the Recycle Bin up to 15 days after you deleted those items.
You can restore these items.
- Parent accounts, as specified in the Parent Account field on an account
- Indirect account-contact relationships, as specified on the Related Accounts related list on a contact or the Related Contacts related list on an account
- Parent cases, as specified in the Parent Case field on a case
- Master solutions for translated solutions, as specified in the Master Solution field on a solution
- Managers of contacts, as specified in the Reports To field on a contact
- Products related to assets, as specified in the Product field on an asset
- Opportunities related to quotes, as specified in the Opportunity field on a quote
- All custom lookup relationships
- Most relationship group members on accounts and relationship groups
- Tags
- An article's categories, publication state, and assignments
- From the Recycle Bin, select the checkbox next to each item that you want to restore and then click Undelete.
- To restore all deleted items, from the Recycle Bin, select the checkbox in the column header, and then click Undelete.
Empty the Recycle Bin
You can empty your Recycle Bin or the Recycle Bin for your org. Emptying the Recycle Bin permanently deletes the items in it.
Deleted items remain in the Recycle Bin for 15 days, and during that time users can restore them. After 15 days, Salesforce schedules these items for permanent deletion from the Recycle Bin. Salesforce doesn’t guarantee the exact time that the Recycle Bin permanently deletes these items.
After an item has been permanently deleted from the Recycle Bin, you can’t recover it.
