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Publish Knowledge Articles for Employees
Use Salesforce Knowledge to communicate key company policies to employees and reduce the burden on HR staff. To save you time, HR Service Center provides a series of sample knowledge articles that address common employee questions. Customize the articles to meet your needs.
Note The articles are published to your knowledge base automatically, so
review the contents of each article. They contain sample text that might not be true for your
company. If an article isn’t relevant to you, archive it. Otherwise, edit and re-publish the
article.
The following articles are included in HR Service Center (version 2.0 and above).
| Article Title | Description |
|---|---|
| (Sample article) Credit card not accepted for medical payments | Explains what to do if the employee’s preferred payment method isn’t accepted for medical payments. |
| (Sample article) Discrimination-free workplace | Describes the company policy on harassment and discrimination. |
| (Sample article) Request paid time off (PTO) | Explains how to request PTO and check your PTO balance in Workday. |
| (Sample article) Essentials for new employees | Describes the company onboarding process. |
| (Sample article) Set up or update direct deposit in Workday | Explains how to set up, verify, and update direct deposit in Workday. |
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