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            Add the CTI Softphone to the Contact Center

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            Add the CTI Softphone to the Contact Center

            Make the CTI Softphone easily accessible to the contact center user by adding it to the contact center app.

            Required Editions

            Available in: Lightning Experience

            Available in: Enterprise and Unlimited Editions with Health Cloud
            User Permissions Needed
            To use the Contact Center for Health Cloud Contact Center for Health Cloud permission set
            To add users to a call center Manage Call Centers
            To import call center definition files Customize Application
            1. From Setup, in the Quick Find box, enter App Manager, and then click App Manager.
            2. Next to Contact Center, click Dropdown, and then click Edit.
            3. In App Settings, go to Utility Items (Desktop Only).
            4. Click Add Utility Item.
            5. In the search bar, enter Open CTI Softphone, and then click Open CTI Softphone.
            6. Save your changes.
            7. Go to User Profiles, and make sure the contact center user’s profile is in the Selected column.
            8. Save your changes.

            See Also

             
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