In the Contact Center, Advanced Patient Card is an interactive Flexcard that contact
center agents can use to review and create records about a patient’s health. The Account
Record Page Contact Center record page layout already includes this Flexcard.
Required Editions
Available in: Lightning Experience
Available in: Enterprise and Unlimited Editions with Health
Cloud
Contact center agents get a complete view of a patient's health factors, including:
Medication Requests
Health Conditions
Allergy Intolerances
Encounters
Patient Immunizations
Medical Procedures
Care Requests
The patient card contains multiple child Flexcards that display information and
corresponding Omnistudio Data Mappers that retrieve the information from Salesforce
records.
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