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            Assign Permission Sets to Contact Center Users

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            Assign Permission Sets to Contact Center Users

            Provide contact center agents with the permission sets required to use the Contact Center in Health Cloud. Permission set licenses are assigned by default when you assign permission sets to users.

            Required Editions

            Available in: Lightning Experience

            Available in: Enterprise and Unlimited Editions with Health Cloud
            User Permissions Needed
            To use the Contact Center for Health Cloud Contact Center for Health Cloud permission set
            Note
            Note The Knowledge LSF Permission Set is only available if you have the Salesforce Knowledge feature license in your org.
            1. From Setup, in the Quick Find box, search for and then select Permission Sets.
            2. Select the Contact Center for Health Cloud permission set.
            3. Click Manage Assignments, click Add Assignments, select the users you want to assign to this permisson set, click Assign, and then click Done.
            4. Repeat the prior steps to assign users to these permission sets:
              1. Health Cloud Foundation
              2. Knowledge LSF Permission Set
              3. OmniStudio User (if you see two OmniStudio User permission sets, assign users to both of them)
             
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