Customize the Action Launcher in the Contact Center
Create your own quick actions and configure them in the Contact Center Action Launcher
component. For example, if the contact center agent frequently gets requests to add patient
medications, create a deployment from the Action Launcher in Setup.
Required Editions
Available in: Lightning Experience
Available in: Enterprise and Unlimited Editions with Health
Cloud
User Permissions Needed
To use the Contact Center for Health Cloud
Contact Center for Health Cloud permission set
From Setup, in the Quick Find box, enter Action Launcher, and then
click Deployments.
Click New Deployment, and then click
Next.
Enter a label. The API name is auto-updated.
Select whether you want to add Buttons, flows, links. and quick actions, Omniscripts, or
Components. You can select any or all of them. Click Next.
Select the object for which you want to show the actions. For the Contact Center, select
Account as the object, and then click Next.
From the list of available actions, screen flows or Omniscripts, choose items that appear
in the Action Launcher search results. Click Next.
Select frequently used actions to pin to the Action Launcher.
Save your changes.
From the App Launcher, go to the Contact Center and open the person account’s record page
in Lightning App Builder.
If the Action Launcher component is not already placed on the page, drag this component
from the component list to the page.
In the Properties pane, in Action Launcher Deployment, select the deployment you
configured.
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