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            Enable Admin Settings to Use Contact Center

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            Enable Admin Settings to Use Contact Center

            To use the Contact Center for Health Cloud app, first enable Contact Center and Timeline, and then set up Identity Verification.

            Required Editions

            Available in: Lightning Experience

            Available in: Enterprise and Unlimited Editions with Health Cloud
            User Permissions Needed
            To use the Contact Center for Health Cloud Contact Center for Health Cloud permission set
            To set up Identity Verification Industries Service Excellence permission set
            1. From Setup, in the Quick Find box, enter Contact Center Settings, and then select Contact Center Settings.
            2. Enable Contact Center for Health Cloud.
            3. From Setup, in the Quick Find box, enter Timeline, and then select Timeline.
            4. Enable Timeline Configuration.
            5. From Setup, in the Quick Find box, enter Identity Verification Settings and then select Identity Verification Settings.
            6. Follow guided setup to set up Identity Verification.
             
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