Loading
Feature Disruption - Service Cloud VoiceRead More
Feature degradation | Gmail Email delivery failureRead More
Table of Contents
Filter by (0)Add
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

            Search all of Salesforce Help
            Search all of Salesforce Help
            Enable Users to Create Knowledge Articles in the Contact Center

            You are here:

            1. Salesforce Help
            2. Docs
            3. Health

            Enable Users to Create Knowledge Articles in the Contact Center

            Follow the Service Setup Assistant to add users who can create knowledge articles.

            Required Editions

            Available in: Lightning Experience

            Available in: Enterprise and Unlimited Editions with Health Cloud
            User Permissions Needed
            To use the Contact Center for Health Cloud Contact Center for Health Cloud permission set
            Note
            Note You must have the Salesforce Knowledge feature license and Knowledge LSF Permission Set in your org.
            1. From Setup, in the Quick Find box, enter Service Setup Assistant, and then select Service Setup Assistant.
            2. Click View All.
            3. Find and select Knowledge Setup.
            4. Click Start.
            5. Select the users who create knowledge articles. For example, select the contact center user.
            6. Add a data category group and data group. For example, Contact Center Knowledge and Contact Center.
            7. Click Finish.
             
            Loading
            Salesforce Help | Article