Loading
Salesforce now sends email only from verified domains. Read More
Administer Health Cloud
Table of Contents
Filter by (0)Add
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

            Search all of Salesforce Help
            Search all of Salesforce Help
            Add the CTI Softphone to Crisis Support Center Management

            You are here:

            1. Salesforce Help
            2. Docs
            3. Administer Health Cloud

            Add the CTI Softphone to Crisis Support Center Management

            Make the CTI Softphone easily accessible to users by adding it to the Crisis Support Center Management app.

            Required Editions

            Available in: Lightning Experience

            Available in: Enterprise and Unlimited Editions with Health Cloud
            User Permissions Needed
            To use the Crisis Support Center Management app Manage Crisis Support Center Management App
            To add users to a call center Manage Call Centers
            To import call center definition files Customize Application
            1. From Setup, in the Quick Find box, enter App Manager, and then click App Manager.
            2. Next to Crisis Support Center Management, click Dropdown, and then click Edit.
            3. In App Settings, click Utility Items (Desktop Only).
            4. Click Add Utility Item.
            5. In the search bar, enter Open CTI Softphone, and then click Open CTI Softphone.
            6. Configure the properties as required and save your changes.
            7. Go to User Profiles, and make sure the Crisis Support Center Management user’s profile is in the Selected column.
            8. Save your changes.
             
            Loading
            Salesforce Help | Article