Configure an Action Launcher Deployment in Crisis Support Center Management
Add quick actions, flows, and Omniscripts to an Action Launcher in the Crisis Support
Center Management app. Then, make the component available to users by adding it to a Lightning
record page.
Required Editions
Available in: Lightning Experience
Available in: Enterprise and Unlimited Editions with Health
Cloud
User Permissions Needed
To use the Crisis Support Center Management app
Manage Crisis Support Center Management App
From Setup, in the Quick Find box, enter Action Launcher, and then
click Deployments.
Click New Deployment, and then click
Next.
Enter a label for your deployment. The API name is auto-updated.
Select whether you want to add Buttons, flows, links. and quick actions, Omniscripts, or
Components. You can select any or all of them. Click Next.
To show the actions in the Crisis Support Center Management app, select Case as the object,
and click Next.
From the list of available actions, screen flows or Omniscripts, choose items that appear
in the Action Launcher search results. Click Next.
Select frequently-used actions to pin to the Action Launcher component.
Save your changes.
From the App Launcher, go to the Crisis Support Center Management app and open a case
record in Lightning App Builder.
If the Action Launcher component is not already placed on the page, drag this component
from the component list to the page
In the Properties pane, in the Action Launcher Deployment field, select the deployment you
configured.
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