Authorization requests can have multiple priorities depending on, for example, a
patient’s health condition diagnosis or the services requested by the provider. For the end-to-end
authorization request process to work effectively, set up the required priorities.
Required Editions
Available in: Lightning Experience
Available in: Enterprise and Unlimited Editions with Health
Cloud
User Permissions Needed
To add case priority:
Update on cases
From Setup, open the Object Manager, and click Case.
Select Fields & Relationships, then click Priority.
Click New in the Priority Picklist Values section.
Enter these authorization request priorities exactly as shown. Enter each value on its own
line.
Stat
Normal
Deferred
Save your changes.
Your users can now easily track the priorities of authorization requests.
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