Define Provider Statuses for Authorization Requests
Track the real-time status of each authorization request from submission to approval to
make timely, informed decisions on the patient's care. To help your users efficiently use
Utilization Management’s workflows, define the required case statuses.
Required Editions
Available in: Lightning Experience
Available in: Enterprise and Unlimited Editions with Health
Cloud
User Permissions Needed
To add case status:
Update on cases
From Setup, open the Object Manager, and click Case.
Select Fields & Relationships, then click Status.
Click New in the Status Picklist Values section.
Enter these authorization request statuses, exactly as shown. Enter each value on its own
line.
Draft
Pended
Approved
Denied
Errored
Save your changes.
Your users can now easily track the progress of authorization requests.
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