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            Configure External Video Service

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            Configure External Video Service

            Virtual Care integrates with Amazon Web Services (AWS) Chime SDK to offer your users an easy-to-use, feature-rich video platform. You must work with your AWS admin to complete the integration.

            Required Editions

            Available in: Lightning Experience

            Available in: Enterprise and Unlimited Editions with Health Cloud

            To help you get up and running, AWS provides Guidance for Configuring Virtual Care on Salesforce Using Amazon Chime. This page includes detailed information about the architecture, security, and product used to create the virtual care video services. The AWS admin can follow instructions for predeployment, deployment, and upgrading an existing deployment.

            Suggestions for inputs into the AWS setup:

            AWS Setup Values
            AWS Field Input
            Username Salesforce admin username
            Password Salesforce admin password
            Standard name https://MyDomainName.lightning.force.com
            Endpoint URL https://MyDomainName.lightning.force.com/services/oauth2/token
            Platform Event Endpoint https://MyDomainName.lightning.force.com/services/data/v55.0/sobjects/ServiceProviderEvent

            The Service Account—AWS username is populated with Virtual Care User. Create this user by choosing a password.

            After the Virtual care user is created, then create an access key. This access key includes a Client ID and Client secret. You use these values to create a Named Credential in Salesforce.

             
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