Before you set up Virtual Care, enable and configure the required supporting features.
Required Editions
Available in: Lightning Experience
Available in: Enterprise and Unlimited Editions with Health
Cloud
User Permissions Needed
To use Health Cloud:
Health Cloud Foundation permission set
To administer Video Calls:
Health Cloud Video Calls permission set
To administer Provider Search:
Data Pipelines Base User permission set
To administer Intelligent Appointment Management:
Health Cloud Appointment Management permission set
To administer Omnistudio:
OmniStudio Admin permission set
Assign the Health Cloud Foundation, Health Cloud Appointment Management, and Health Cloud
Video Calls permission sets to the users or groups that represent your call center agents and
care coordinators.
Enable and configure Provider Search.
Enable and configure Intelligent Appointment Management.
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