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            Enable Transcription of Video Visits

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            Enable Transcription of Video Visits

            Video Calls use Amazon Transcribe or Amazon Transcribe Medical to provide real-time audio transcriptions. Displaying the transcribed text captions in the video interface improves accessibility.

            Required Editions

            Available in: Lightning Experience

            Available in: Enterprise and Unlimited Editions with Health Cloud
            User Permissions Needed
            To administer Video Calls: Health Cloud Video Calls permission set

            This feature requires Amazon Transcribe, an AWS service that converts speech-to-text for many languages. Visit the Amazon Transcribe website for information and pricing. You pay-as-you-go based on the seconds of audio transcribed per month. Amazon Transcribe Medical, which accurately translates medical speech, is also supported, but only for US English.

            1. From Setup, in the Quick Find box, enter Video, and then select Video Call Configuration.
            2. Click New Video Call Configuration or Edit next to an existing configuration.
            3. Skip the Storage Bucket Name field, as it’s currently not used.
            4. Choose the Speech Analysis Service type.
            5. Save your changes.

            During the Video Visit, click Letter A at bottom of video interface that turns on transcription to see real-time text-to-speech transcription at the bottom of the video interface.

             
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