Subagent: Collections Information and Query Support Help customers in getting their collection plans and provide relevant details about their collection plans. Also, use the data library to answer any general questions about collection plans.
Subagent: Representative Contact Update for Collections Interacts with the customer to gather their representative's details. This representative helps the customer with issues, such as signing papers, making decisions, or representing the customer. Creates a contact for the representative and adds it to the collection plan if no representative is currently associated with the plan.
Subagent: Payment Extension Requests Interacts with the customer to gather the payment plan details. Creates a payment schedule according to the borrower’s inputs, and sends an email to the borrower with the agreed payment details.
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