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            Create an Email Template for Appointment Cancellations

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            Create an Email Template for Appointment Cancellations

            Use a template for consistent messaging when notifying patients about appointment cancellations. Use merge fields to include patient and appointment data.

            Required Editions

            Available in: Lightning Experience

            Available in: Enterprise and Unlimited Editions with Health Cloud
            User Permissions Needed
            To use self-service appointment scheduling:

            OmniStudio in Lightning Experience Patient

            AND

            AppointmentScheduling on Health Cloud
            1. From Setup, in the Quick Find box, enter Email Templates, then select Classic Email Templates.
            2. Click New.
            3. Give your template a name. For example, Appointment Cancellation.
            4. Click Edit HTML Version and create the content for the email, then save.
              Here's an example: 
              <html>
      <head>
         <meta http-equiv="Content-Type" content="text/html; charset=utf-8">
         <style type="text/css">
            a{
                color: #5e5e5e;
             }

            *{
                font-family: Verdana, Geneva, sans-serif;
                font-size: 16px;
             }
         </style>
     </head>

     <body leftmargin="0.5" topmargin="0" marginwidth="0" marginheight="0">
         <p style="font-size: 16px; margin: 1em 0 0;">Dear {!ServiceAppointment.CreatedBy},</p>
         <p style="font-size: 16px; margin: 1em 2 0;">We're confirming that you have canceled your appointment scheduled for {!ServiceAppointment.SchedStartTime}. <br/></p>
         <p style="font-size: 16px; margin: 1em 0 0;">Thanks,<br/>Salesforce Health Cloud<p>
         <p> 
             <img width="100" src="https://seekvectorlogo.com/wp-content/uploads/2017/12/salesforce-vector-logo-small.png"  style="width: 12%"/>
         </p>
     </body>
</html>
             
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