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Assessments vs Surveys
Both Assessments and Salesforce Surveys for Health Cloud help you to improve care management by gathering feedback from patients and members. Compare the capabilities of each feature to decide which one best meets your requirements.
Required Editions
Available in: Lightning Experience Available in: Enterprise and Unlimited Editions with Health Cloud or Life Sciences Cloud |
| Assessments | Salesforce Surveys for Health Cloud | |
|---|---|---|
| Primary use case | Detailed intake and assessment of patients and members to drive engagement and improve quality of care. For example, a care transition assessment to ensure coordinated and safe care after discharge from inpatient care. | Collecting feedback from patients and members after an interaction. For example, a post-surgery survey to determine patient satisfaction. |
| Powered by | Discovery Framework and Omnistudio | Salesforce standard objects |
| Formatting flexibility | Full power of Omnistudio can be applied | Can control page formatting and backgrounds |
| Branching | Powerful branching logic within Omniscript | Inter-page branching is supported, but not branching within a page |
| Read/Write from Salesforce data | High - Can use Omniscripts for complex read/write operations | Medium - Uses the Data Mapper |
| Administration | Administered by a care coordinator over the phone or in person, or sent to the patient/member from Health Cloud using email | Sent to the patient/member using email |
| Question sets | Yes | No |
| Question version management | Yes | No |
| Updating a question updates all associated Assessments | Yes | No |
| Scoring | Yes | No |
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