Loading
Automotive Cloud
Table of Contents
Filter by (0)Add
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

            Search all of Salesforce Help
            Search all of Salesforce Help
            Review the Claim Details Context Definition in Automotive Cloud

            You are here:

            1. Salesforce Help
            2. Docs
            3. Automotive Cloud

            Review the Claim Details Context Definition in Automotive Cloud

            Use the Claim Details context definition to effectively retrieve claims data spread across multiple objects and fields, and then consume the consolidated data in an expression set. The Claim Details context definition consists of a data structure for claims data, mappings to data sources, and context tags to enable consuming applications to use claims data.

            Required Editions

            Available in: Enterprise, Unlimited, and Developer Editions

            What Are Context Definitions and Context Tags?

            The Claim Details context definition represents a canonical, hierarchical structure of warranty claim information.

            The structure essentially maps multiple predefined nodes ad attributes with Salesforce objects. The nodes and attributes in the structure are mapped to the Claim, Claim Item, Claim Coverage, and Claim Coverage Payment Detail objects.

            The mappings of the nodes to objects help fetch claims data from the objects into the definition. Each node and attribute is associated with a context tag that facilitate the querying and updating of the claims data in the consuming applications such as expression sets and flows.

            Use the context tags from the context definition in applications such as Expression Set Builder to supply appropriate claims data in the application. Context tags in the Claim Details context definition represent specific pieces of information about a warranty claim. For example, the ClaimItemFaultDate context tag represents the date of occurrence of the fault in a defective asset.

            Context tags can also be used to update the context definition.

            To add context tags from the Claim Details Context Definition in an expression set, create an expression set and specify Warranty Claim as its usage type and Claim Details as its context definition. Use context tags as list variables in step elements.

            What Do You Get in the Claim Details Context Definition?

            Review the context tags mapped to different nodes and attributes in the Claim Details context definition.

            Node Context Tag Tag Type Description
            Claim Claim Node Tag Information about a claim.
            Account Attribute Tag Name of the account that initiates the claim.
            ClaimType Attribute Tag The type of the claim.
            ClaimApproved Attribute Tag Indicates if the claim is approved or not.
            ClaimTotalClaimedAmount Attribute Tag Total amount being claimed in the claim record.
            ClaimReasonType Attribute Tag Reason for initiating the claim.
            ClaimStatus Attribute Tag Status of the claim.
            Claim Item ClaimItem Node Tag Information about the claim item.
            ClaimItemParentClaimId Attribute Tag ID of the claim related to the claim item.
            Asset Attribute Tag Name of the defective asset.
            RepairDate Attribute Tag Date of repair of the defective asset.
            ProductFamily Attribute Tag Product family of the defective asset.
            AssetUsage Attribute Tag Usage value of the asset at the time of occurrence of the fault.
            AssetUsageUnitOfMeasure Attribute Tag Unit of measure for the usage value of the asset.
            FaultDate Attribute Tag Date of occurrence of the fault in the defective asset.
            ProductCode Attribute Tag Product code of the defective asset.
            Product Attribute Tag Product of the defective asset.
            Claim Coverage ClaimCoverage Node Tag Information about a claim coverage.
            FaultCode Attribute Tag Code set that uniquely identifies the fault caused by the part.
            CausalPart Attribute Tag ID of the product part that causes the issues related to the claim.
            CausalPartCode Attribute Tag Code of the product part that causes the issues related to the claim.
            ClaimCvrTotalClaimedAmount Attribute Tag Total amount being claimed in the claim coverage record.
            Claim Coverage Payment Detail ClaimCoveragePaymentDetail Node Tag Information about the claim coverage payment detail.
            ChargeType Attribute Tag Type of labor charge or expense.
            ChargeTypeCode Attribute Tag Unique code that identifies the labor charge or expense.
            ReplacementPart Attribute Tag Product part that's a replacement for the defective part.
            ReplacementPartCode Attribute Tag ID of the product part that's a replacement for the defective part.
            PaymentDetailQuantity Attribute Tag Quantity of parts replaced or the number of labor hours.
            PaymentDetailClaimedAmount Attribute Tag Amount claimed by the claimant as a part of the claim coverage payment detail.
            PaymentDetailApproved Attribute Tag Indicates if the claim coverage payment detail is approved or not.
            PaymentDetailAdjustedAmount Attribute Tag Amount the manufacturer intends to pay to the claimant for the repair, replacement, or labor service to rectify a causal part in the claim coverage payment detail.
            PaymentDetailStatus Attribute Tag Status of the claim coverage payment detail.
            PaymentDetailActualExpense Attribute Tag Actual expense of the part replacement or labor service in the claim coverage payment detail.
             
            Loading
            Salesforce Help | Article