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            Actionable Vehicle Telematics Records

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            Actionable Vehicle Telematics Records

            Design actionable event orchestrations for critical vehicle events by setting up event types, subtypes, and execution procedures. Use predefined context definitions and their variables in an execution procedure, or extend the definitions to create additional nodes based on the event data attributes shared by your telematics provider.

            Required Editions

            Available in: Enterprise, Unlimited, and Developer Editions.
            • Create Event Types and Subtypes for Vehicle Telematics Orchestration
              Define the types and subtypes of external or internal events so that the orchestration process can automatically trigger the relevant actions for a specific event. For example, Technical Faults can be an event type with multiple subtypes such as Engine Issue, Transmission Failure, or Oil Leak.
            • Create a Vehicle Telematics Orchestration
              Create an actionable event orchestration to declaratively define the types of actions you want to take for a specific event type. Automotive companies can create an orchestration that maps an execution procedure to a specific type of critical telematics event, and to a context definition that specifies the structure of the event payload. When an event of the specified type is shared by an external system, a decision table matches the event type to the corresponding actionable event orchestration record, and the execution procedure is automatically triggered. The context variables in the procedure are used to retrieve the event data based on which the procedure automatically creates and updates records.
            • Create an Execution Procedure for a Vehicle Telematics Orchestration
              An execution procedure outlines the steps for an actionable event orchestration. Use expression sets or flows as execution procedures. Using the standard and custom elements in the expression set builder, users create a series of filters, calculation conditions, aggregation conditions, and eligibility parameters to define the type of action for a specific event. Using the elements in a Flow Builder and custom Apex actions, users can create complex business rules to trigger actions. The actions are automatically executed each time a decision table matches a specific event to the corresponding orchestration record.
             
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