Claims Analysis for Warranty Lifecycle Management Home Page

The Claims Analysis dashboard includes three pages - Claims Deepdive, Claim Distribution, and SLA Management. Filter the charts in the dashboard based on region, dealer, product, part, claim status, and a specific period. Also select a period to compare the data and analyze the progress of your claims.

• Claims Deepdive: Use the page to gain insights into your warranty claims based on dealers, parts, and costs. You can analyze the dealers based on the value of the claims, identify the parts that cause higher claim counts, and focus on high-value claims that need attention.
• Claim Distribution: Use the page to analyze your claims distribution based on specific geographical locations and various stages of claim processing. Gain insights to identify dealer locations that generate the highest claim volumes, assess the efficiency of the claim processing workflow, and understand claims trends to identify areas that need immediate attention.
• SLA Management: Use the page to analyze the claim transition time within your warranty lifecycle process. Select claim stages to view the average time for a claim to move from the first selected stage to the next and the average time the claims stays in these stages. These insights help to develop strategies to minimize transition time and improve SLA adherence.

Use the Claim Detail section to view the details of all your claims. Filter the claim details based on claim status and select a specific period to compare and analyze the progress.

You can access the Claims Analysis dashboard when you create an app using CRM Analytics for Warranty Lifecycle Management template. Embed the Claims Analysis dashboard in the Warranty Lifecycle Management Home page for easy access or open the dashboard directly from the CRM Analytics for Warranty Management app.

For general instructions on embedding the dashboards, see Embed Dashboards in Lightning Pages.