Explore the Asset Console in Automotive Cloud

Overview

The Record Alerts component shows timely warnings, information, and notifications. Service technicians and customer service representatives can offer proactive suggestions to the customers.

The Milestones component shows the key milestones of an asset. Service technicians and customer service representatives can drive personalized communication with customers based on major asset milestones. They can hover over a milestone to see its details and initiate actions such as creating an action plan or logging a call.

The Timeline component shows a chronological list of work orders and work order line items related to an asset. You can customize the predefined timeline to show information like cases, service appointments, and warranties related to an asset.

Details

Depending on which fields your admin adds to the Asset page layout, you can view critical details about an asset, such as its serial number, quantity, price, and product. Service technicians and customer service representatives can see when the asset was installed or purchased.

Cases

Service technicians and customer service representatives can track all cases related to the asset. They can also create a case directly from the Asset page.

Repair Orders

Service technicians and customer service representatives can track all work orders related to the asset. They can also create a work order directly from the Asset page.

Warranties

Service technicians and customer service representatives can track all warranties related to the asset. They can also create an asset warranty directly from the Asset page.

Claims

Service technicians and customer service representatives can track all claim items related to the asset. They can also create a claim item directly from the Asset page.

Assets

Service technicians and customer service representatives can track all assets that are marked as replacements, upgrades, or crossgrades for the asset. They can also create related assets directly from the Asset page.

Actions & Recommendations

The Actions and Recommendations component shows all actions and recommendations that the admin configures using an action deployment. Service technicians and customer service representatives can complete their work quickly by launching frequently used actions and selecting the best recommendations.