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            Complaints Management in Automotive Cloud

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            Complaints Management in Automotive Cloud

            Users at Automotive companies can monitor public complaints concerning vehicles, assets, financial accounts, and other customer products. Use the Reference Record field on the Public Complaint object to relate the complaint information to these objects. Track key information such as complaint type, incident date, status, and priority.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Unlimited, and Developer Editions

            For details about managing complaints, see Manage Complaints in Public Sector Solutions.

            For detailed setup and configuration steps for creating a public complaint by using the complaint intake guided flow, see Document an Incident by Using the Complaint Intake Guided Flow.

             
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