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            Automotive Cloud Mappings for Case

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            Automotive Cloud Mappings for Case

            Data mappings for the Case data source object that’s used with the Salesforce CRM connector. Use these mappings to store information about the issues reported by customers and to track customer satisfaction and issue resolution data. You can customize the mappings to meet your needs.

            Required Editions

            Available in: Enterprise, Unlimited, and Developer Editions

            Here are the default mappings for the data stream.

            Data Model Object Field Field Type Data Source Object Field
            Account Text Account ID
            Case Id Text Case ID
            Case Number Text Case Number
            Case Status Text Status
            Case Type Text Case Type
            Closed Text Closed
            Created Date DateTime Created Date
            Description Text Description
            Escalated Text Escalated
            Last Modified Date DateTime Last Modified Date
            Subject Text Subject
            Name Text Name
             
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