Take a Tour of the Funding Workbench Console

Key Personas Involved

• Dealer/Finance Rep: Collaborates directly with the customer to finalize contract terms. They gather signed documents from the customer and upload them for the funding analyst's review.
• Funding Analyst: Acts as a checkpoint to disperse funds to the dealer. They ensure the contract complies with lending guidelines, is in the correct format, and includes all required documents. The funding workbench is where the funding analyst reviews and approves the funding or rejects it with actionable feedback.

Workflow

The Funding Workbench provides a simplified process for the upload and verification of documents required for making final funding decisions for a loan or lease proposal on a single console page.

Scenario	As shown on Org
Once a loan has been approved and accepted, the Funding Analyst initiates an action item for the dealer for an application form product.
The dealer then uploads the necessary documentation, such as, the driver’s license, signed contract, application form, and insurance documents on the dealer portal. Upon uploading the required files, the dealer marks the action item as complete.
A Funding Analyst can then review the uploaded documents for accuracy and compliance as well as view the tasks created for them to work on.
If documents are missing or incorrect, the analyst can upload more documents and create tasks corresponding to a document type or category, create another action item for the dealer, or create subtasks. The dealer can then rectify the issue and restart the verification loop.

Following a successful review, the analyst updates the application status to either Funding Approved or Rejected. Use the Timeline component on the Application Form Product page to view all the tasks and interaction summaries. Users can also utilise the Chatter component on the Application Form Product page to communicate with each other regarding the funding decisions.