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Agentforce for Automotive Cloud
Agentforce for Automotive Cloud provides an easy way to manage customer account information, sales and service requirements for vehicles, assets, dealers, and service process requests for Automotive loans or leases through natural language interactions. With out-of-the-box agent subagents and actions, efficiently generate performance summaries, create cases and tasks, and update records in a systematic flow.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions with the Agentforce for Automotive add-on or included in Agentforce 1 Automotive Edition. Requires each user to have the Agentforce for Automotive add-on to access the action. |
- Agent Templates in Automotive Cloud
Use the agent templates in Automotive cloud to efficiently run your automotive business by using Agentforce. - Agentforce for Asset Finance Management
Streamline your asset finance operations, such as service processes related to modifying the payment details of loans or leases. Customer support reps can help users defer payments, modify payment due dates, reverse fees, or view transactions and balances. This agent facilitates related actions such as creating cases and drafting emails. - Agentforce for Asset Finance Management for Customers
Streamline your asset finance operations, such as service processes related to modifying the payment details of loans or leases such as deferring payments, changing the payment due dates, reversing fees, viewing transactions and balances, or transferring funds to accounts on Experience Cloud sites. This agent facilitates related actions such as creating cases and drafting emails. - Agentforce for Asset Service Management
Streamline vehicle and asset services. Service reps in an original equipment manufacturing company can efficiently summarize asset telemetry, create service quotes and work orders based on the information selected by a user, including relevant coverages for products such as asset warranties, service contracts, or entitlements as well as manual discounts. This agent facilitates related actions such as drafting emails. - Agentforce for Automotive Sales Concierge
Streamline the sales life-cycle of products, such as vehicles or assets, by supporting more AI-assisted task automation and increasing productivity of sales reps. This agent helps to generate record summaries such as that of a selected vehicle or asset, search for dealers, search for products and relevant accessories, search and facilitate actions such as creating opportunities and quotes, initiating appraisals, and drafting emails in a single flow. - Agentforce for Automotive Sales Concierge for Partners
Use AI-assisted task automation to help partners at Automotive dealerships or original equipment manufacturers (OEM) to efficiently streamline the sales life-cycle of products, such as vehicles and parts. This agent helps to search for vehicles, products, and relevant accessories, facilitate actions such as creating opportunities and quotes, initiating appraisals, booking test drives, and drafting emails. - Agentforce for Automotive Warranty Claims Assistance
Streamline the warranty life-cycle of vehicles, assets, or parts and help service reps gather information regarding warranties through AI-assistance. This agent helps to generate summaries of submitted warranty claims, check the status of claims, and validate the warranty information of their vehicles, assets, or parts. Service reps can also figure out warranty coverage for serializable and non-serializable parts as per requirements. - Agentforce for Automotive Warranty Claims Assistance for Partners
Streamline the warranty life-cycle of vehicles, assets, or parts and help customers and partner users gather information regarding warranties through AI-assistance. This agent helps to generate summaries of submitted warranty claims, check the status of claims, and validate the warranty information of their vehicles, assets, or parts. Users can also figure out warranty coverage for serializable and non-serializable parts as per requirements. - Agentforce for Channel Revenue Management
Simplify the management of rebate programs and payout processes through natural language interactions. With predefined subagents and actions, track calculations, resolve issues with payout insights, and review overall rebate program details to ensure transparency, traceability, and accurate claims. - Agentforce for Collections and Recovery Assistance
Boost your collections teams' efficiency with Collections and Recovery Assistance, a personal AI Agent integrated into the Collections and Recovery feature. Create an agent using the Collections and Recovery Assistance template. - Agentforce for Industries Customer Engagement
Streamline the lifecycle of vehicles and related operations. Sales and service reps in an automotive company can efficiently manage customer accounts, vehicles, financial information of an account, and search for location-based dealerships on behalf of customers. This agent facilitates related actions such as creating tasks, capturing opportunities, and scheduling test drives or service appointments. - Agentforce for Inventory Management
Helps users efficiently monitor and manage inventory using natural language queries. It supports actions like finding products and vehicles, summarizing stock levels, and creating product requests. By mapping user input to relevant search criteria, the agent delivers accurate, contextual results. Whether it's about locating a specific product or part, checking stock levels, or an inventory manager creating a replenishment product request, the agent streamlines end-to-end inventory interactions for faster decision-making. - Agentforce for Sales Planning
Helps your sales team plan more effectively and operate efficiently. The Sales Planning agent can answer questions about your sales agreements, generate performance summaries, and assist with related actions such as setting up visits or drafting emails. The agent can also perform bulk updates on sales agreements, and update records based on related data. In Program Based Business, use the agent to quickly convert the manufacturing program component forecast fact records to opportunities.
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