Streamline vehicle and asset services. Service reps in an original equipment
manufacturing company can efficiently summarize asset telemetry, create service quotes and work
orders based on the information selected by a user, including relevant coverages for products
such as asset warranties, service contracts, or entitlements as well as manual discounts. This
agent facilitates related actions such as drafting emails.
Required Editions
Available in: Lightning Experience
Available in: Enterprise, Performance, Unlimited, and
Developer Editions with the Agentforce for Automotive add-on or included in
Agentforce 1 Automotive Edition. Requires each user to have the Agentforce for
Automotive add-on to access the action.
Note Make sure you review the available resources for Einstein Generative AI and Agentforce before you implement Agentforce for your
company as per your requirements.
Considerations for Asset Service Management To use the Agentforce Asset Service Management agent, consider supported functionality, usage, limitations and allowances, limits, and other issues.
Set Up Agentforce for Asset Service Management Get your Asset Service Management agent up and running. Prepare your Salesforce org, configure necessary user permissions, and set up your agent.
Asset Service Management Subagent Reference A subagent defines an agent's range of capabilities for a particular job to be done. Subagents help agents identify the types of user requests, determine the scope of requests, make decisions, and perform actions.
Did this article solve your issue?
Let us know so we can improve!
Loading
Salesforce Help | Article
Cookie Consent Manager
General Information
Required Cookies
Functional Cookies
Advertising Cookies
General Information
We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required Cookies
Always Active
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional Cookies
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising Cookies
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.