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Considerations for Industries Customer Engagement
To use the Agentforce Industries Customer Engagement agent, consider supported functionality, usage, limitations and allowances, limits, and other issues.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions with the Agentforce for Automotive add-on or included in Agentforce 1 Automotive Edition. Requires each user to have the Agentforce for Automotive add-on to access the action. |
Language and Locale Support
Agentforce Industries Customer Engagement supports English in this locale.
| LOCALE | CODE |
|---|---|
| English (United States) | en_US |
Large Language Model Support
Agentforce Industries Customer Engagement supports these models. Agent actions can make calls to other predefined LLMs. Bringing your own model isn’t supported, but custom actions that execute prompt templates can use any Salesforce-managed model. See Large Language Model Support.
| Model |
|---|
| OpenAI GPT-4o |
Einstein Trust Layer Service Support
Agentforce Industries Customer Engagement supports the Trust Layer services supported by the Agentforce Employee Agent type.
Billing Considerations for Agentforce
The subagents and actions for Industries Customer Engagement are based on the Agentforce Employee Agent type.
Agentforce Employee agents use generative AI to prompt executions and use Data Cloud to ingest, store, and process data. Use of Agentforce Service agents impacts the consumption of billing credits in these usage types. Before deployment, work with your Salesforce account team to confirm license availability and plan credit usage.
For more information, see Metering for Agentforce and Generative AI Usage.
For more detailed information on how usage is billed, see Considerations for Agentforce Employee Agent.
Update the agent's flow to append the appropriate currency or percentage symbol to values in the summary prompt. Adjust the flow logic based on your implementation.
Driver Account Summary Limitations
Update the agent flows to add the appropriate currency or percentage symbol to values in the summary prompt. Adjust the flow logic based on your implementation.
