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            Subagent: Vehicle Service Work Order Management

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            Subagent: Vehicle Service Work Order Management

            Service reps in an original equipment manufacturing company can use the Vehicle Service Work Order Management subagent to create work orders based on quotes selected by a user and draft emails to customers.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, Unlimited, and Developer Editions with the Agentforce for Automotive add-on or included in Agentforce 1 Automotive Edition. Requires each user to have the Agentforce for Automotive add-on to access the action.

            Subagent Details

            API Name VehicleServiceEstimation
            Included Agent Actions

            Examples of Utterances That Trigger This Subagent

            • “Create a work order for this quote for the Neogen account”
            • “Show me the list of active and accepted quotes for the Neogen LXi vehicle”
            Example
            Example Here’s how service reps at automotive companies can manage vehicle service work orders for a customer by using Agentforce.
            Instructions Example Utterance or User Input Agent response Standard Action Engaged
            Get active and approved quotes for a vehicle to generate a work order. Show me the list of active and accepted quotes for this vehicle. The agent generates a list of approved quotes for user selection. Get Service Quote
            Generate a vehicle service work order for a quote. "Create a work order for this quote" The agent creates a vehicle service work order and presents the details. Create Service Work Order
            Send an email to the customer about the work order details. "Yes, email the work order details to the customer" The agent drafts an email using the quote’s details and includes the work order information. Draft or Revise Email

            You can also generate a service work order after using the Vehicle Service Estimation subagent and generating a work order for the created quote.

             
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