Subagent: Automotive Warranty Claims Management

Service reps in an Automotive original equipment manufacturer (OEM) can use the Automotive Warranty Claims Management subagent to summarize submitted warranty claims, check the status of their claims, and validate the warranty information of their vehicles, assets, or parts. This subagent provides a conversational AI assistant, helping service reps to interact with the system using natural language and query information specific to the warranty lifecycle of products and parts, all in one flow.

Required Editions

Available in: Lightning Experience

Available in: Enterprise, Performance, Unlimited, and Developer Editions with the Agentforce for Automotive add-on or included in Agentforce 1 Automotive Edition. Requires each user to have the Agentforce for Automotive add-on to access the action.

Subagent Details

API Name	AutomotiveWarrantyClaimsManagement
Included Agent Actions	​Get Warranty Claims for Account ​​Send Email to Contacts ​Get Warranty Related Record Summary​​ ​Check Asset For Warranty​​ ​Search Customer Accounts Check Coverage for Parts Get Account Vehicles with Extended Parameters

Examples of Utterances That Trigger This Subagent

• “Show claims for the Neogen account”
• “Show vehicles for the Neogen account with a VIN ending with 999. Check if this vehicle is under warranty coverage”

Example Here’s how service reps can launch Agentforce from any page and summarize warranty claims information for customers by using Agentforce.

Example Utterance or User Input	Agent response	Standard Action Engaged
“Show the claims of the Neogen account”	The agent shows the account record for the Neogen account and asks for user confirmation for accuracy before proceeding. The agent then shows the list of claims available for the Neogen account.	Get Warranty Claims for Account
“Summarize the warranty details for the claim CL116”	The agent shows a detailed summary of the claim warranty details along with historical activities for the past six months.	Get Warranty Related Record Summary​​
“Summarize the details for the claim item CLI002”	The agent shows a detailed summary of the claim item warranty details.
“Can you show me the claims for the Neogen account for their vehicle with a Vehicle Identification Number ending with 0003.”	The agent first asks for confirmation about the right vehicle before showing the warranty claim records for the selected vehicle.	Get Account Vehicles with Extended Parameters and Get Warranty Claims for Account
“Can you check if this customer's hydraulic asset is currently under warranty?”	If the asset is a non-serializable asset, the agent shows the asset warranty records available for the asset. If none are found, the agent responds that no warranty coverages were found. If the asset is a serializable asset, the agent asks for user selection of the asset they want a warranty check for.	Check Asset For Warranty​​ and Check Coverage for Parts
“Summarize warranty details for asset SN-EXC-1001”	The agent shows a summary for the asset warranty associated with the selected asset.	Get Warranty Related Record Summary​​
“Can you share all this information to the customer’s email address?”	The agent sends an email with the warranty coverage details to the customer.	Send Email to Contacts