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Considerations for Automotive Warranty Claims Assistance
To use the Agentforce Automotive Warranty Claims Assistance agent, consider supported functionality, usage, limitations and allowances, limits, and other issues.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions with the Agentforce for Automotive add-on or included in Agentforce 1 Automotive Edition. Requires each user to have the Agentforce for Automotive add-on to access the action. |
Language and Locale Support
Agentforce Automotive Warranty Claims Assistance supports English in this locale.
| LOCALE | CODE |
|---|---|
| English (United States) | en_US |
Large Language Model Support
Agentforce Automotive Warranty Claims Assistance supports these models. Agent actions can make calls to other predefined LLMs. Bringing your own model isn’t supported, but custom actions that execute prompt templates can use any Salesforce-managed model. See Large Language Model Support.
| Model |
|---|
| OpenAI GPT-4o |
Einstein Trust Layer Service Support
Agentforce Automotive Warranty Claims Assistance supports the Trust Layer services supported by the Agentforce Employee Agent type.
Billing Considerations for Agentforce
The subagents and actions for Automotive Warranty Claims Assistance are based on the Agentforce Employee Agent type.
Agentforce Employee agents use generative AI to prompt executions and use Data Cloud to ingest, store, and process data. Use of Agentforce Employee agents impacts the consumption of billing credits in these usage types. Before deployment, work with your Salesforce account team to confirm license availability and plan credit usage.
For more information, see Metering for Agentforce and Generative AI Usage.
For more detailed information on how usage is billed, see Considerations for Agentforce Employee Agent.
Automotive Warranty Claims Assistance Limitations
- This agent will work only with authenticated users.
- To ensure optimal performance, employ the first version of embedded service deployments. The second version typically fails to execute actions related to summarization effectively.
- When searching for warranty claims for an account, only the top 5 claims for an account are shown at a time, sorted based on the Created Date field. Users can customize this in the Get Warranty Claims for Account agent action.
- Similarly, when searching for the vehicles for a customer account, the top 5 vehicles are shown at a time, sorted on the Created Date field. Users can customize this in the Get Account Vehicles with Extended Parameters agent action.
- Make sure to set up Warranty Lifecycle Management in your org and make sure part coverages are present for products in the form of Warranty Term Coverage records.
- Usage of the Send Email to Contacts action is restricted to partner scenarios or internal employee requirements within the agent framework.
- For Customer Community Plus users, it is recommended that implementation partners develop unique email actions by customizing the standard functionality provided out-of-the-box.
