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            Product Service Campaign Management

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            Product Service Campaign Management

            Set up service processes for managing product service campaigns such as recalls.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Unlimited, and Developer Editions
            • Recall Inquiry
              Check an asset's recall status and assist customers in locating authorized dealers for the next steps of service. View the list of assets with an open recall for an account. Select a product service campaign and a relevant preferred partner. A case is created post submission of the service process request and automatically fulfilled. An email is sent to the account with details of the authorized dealer that the customer can get in touch with to proceed with recall execution.
             
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