Set Up Vehicle Door Lock and Unlock Remote Action

Configure a remote action for locking and unlocking vehicle doors. Modify Omnistudio components, set up an integration definition, create a service process definition, and create an action deployment so that service agents can perform the remote action from a Vehicle record page.

1. Create a Named Credential for Remote Vehicle Action
   Turn on Automotive Cloud Integrations and use the predefined app and its named credential to connect your external telematics system to Salesforce. Use the app to get the current status of vehicle doors and remotely change the statuses of the doors via MuleSoft.
2. Create an Integration Definition for Remote Vehicle Action
   To connect Automotive Cloud with an external telematics system via MuleSoft, and perform remote actions, create an integration definition by using a predefined Apex class. You can use this integration definition, or create your own. Depending on your choice of telematics provider and integration layer, you can create an integration definition with the required attributes.
3. Clone the Omniscript, Flexcard, and Integration Procedures for Remote Vehicle Action
   Before you create a service process for remote actions, make sure you clone and activate the Omnistudio components that power the experience for service agents.
4. Create a Service Process Definition for Remote Vehicle Action
   Create a service process for remote vehicle actions from a template. Service agents can launch a service process from the Action Launcher on a Vehicle record page to lock or unlock the doors of a vehicle.
5. Update the Omniscript for Remote Vehicle Action
   Update the Omniscript for remote door lock and unlock to include the service process definition name that initiates the remote action.
6. Clone and Activate the Flow Orchestration for Remote Vehicle Action
   Clone the Run Remote Action for Service Catalog Item flow orchestration template and specify the service process definition record ID and the integration definition name. Activate and run the cloned flow to execute asynchronous calls to the external telematics system for remote action and update the related case based on the call’s response.
7. Create an Action Deployment for Remote Vehicle Action
   To give your users quick access to the Remote Door Lock and Unlock Omniscript, create an action launcher deployment that uses the service process template. If you have an existing action launcher deployment, add the Remote Door Lock and Unlock Omniscript to it.
8. Customize the Case Page Layout for Remote Vehicle Action
   Add the Case Details component to a Case record page. When the user sends a request for remote action, a case is automatically created. The case status and description is automatically updated after the call is executed. The service representative can track the case to check whether the call was successful. The Case Details component shows the sections and data attributes that you configured for the Remote Door Lock And Unlock service process in Service Process Studio.