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            Customize the Case Page Layout for Remote Vehicle Notification

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            Customize the Case Page Layout for Remote Vehicle Notification

            Add the Case Details component to a Case record page. When the user sends a request for remote notification, a case is automatically created. The case status and description is automatically updated after the call is executed. The service representative can track the case to check whether the call was successful. The Case Details component shows the sections and data attributes that you configured for the Remote Notifications and Alerts service process in Service Process Studio.

            Required Editions

            Available in: Enterprise, Unlimited, and Developer Editions.
            User Permissions Needed
            To modify a Case record page: Customize Application

            Provide edit access on the Case Source and Case Asset fields to the user who runs the service processes.

            1. In Setup, go to Object Manager.
            2. In the Quick Find box, enter Case, and then select Case.
            3. Click Lightning Record Pages, and then select Case Record Page.
            4. Click Edit.
            5. Drag the Case Details component to the record page.
            6. Save your changes.
            7. To activate the page, click Activation.
             
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