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            Set Up Holidays for Service Territories in Automotive Cloud

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            Set Up Holidays for Service Territories in Automotive Cloud

            Create holidays to represent days during which a service territory is non-operational. For example, all dealer showrooms and service centers in United States are closed on July 4. Territory managers can link this holiday to all applicable service territories so that they can avoid bookings for test drives and vehicle services on this day. You can create both planned and unplanned holidays.

            Required Editions

            Available in: Enterprise, Unlimited, and Developer Editions.
            User Permissions Needed
            To create holidays: Manage Business Hours Holidays
            1. From Setup, in the Quick Find box, enter Holidays, and then select Holidays.
            2. Click New.
            3. Enter a name for the holiday such as Fourth of July.
            4. Enter a description.
            5. Select a date.
            6. If the holiday is applicable for the whole day, select All Day.
            7. If a holiday is time-based, deselect All Day, and then enter the start and end time for the holiday.
            8. Deselect Recurring Holiday because Salesforce Scheduler doesn’t support recurring holidays.
            9. Click Save.
            10. On the Holidays page, you can also click Clone next to the name of an elapsed holiday and duplicate an expired holiday.

            Territory managers can associate holidays with operating hours for a service territory. To learn more about how holidays are considered by the scheduling flow, see Considerations for Holidays.

             
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