Easily request the return of damaged vehicle parts during a service appointment by
using Service Parts Return.
Required Editions
Available in: Lightning Experience
Available in: Enterprise, Unlimited, and Developer
Editions
Field service technicians can improve service process efficiency by requesting the return of
a part for a work order or a claim when a part must be recalled, replaced, or upgraded. For
example, when a dealer creates a warranty claim for the replacement of a vehicle battery, a
claims adjudicator can create a service part return from this warranty claim.
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