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            Configure Service Process Studio in Automotive Cloud

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            Configure Service Process Studio in Automotive Cloud

            Use Service Process Studio to create a process for your customer service operations. Customer service representative (CSRs) can launch a service process to work on customer service operations through their entire lifecycle, from request intake to fulfillment.

            Required Editions

            Available in: Enterprise, Unlimited, and Developer Editions.

            A service process helps you organize multiple actions or tasks right from request intake to request fulfillment. You can associate an Action Launcher deployment for an active service process. If you’ve added the Action Launcher component to the Vehicle, Asset, or Account pages, or to the service console for Automotive app, service agents can launch this process from the Action Launcher.

            For detailed set up and configuration steps, see Service Process Studio in the Industries Common Features Guide.

             
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