Set Up Experience Cloud Sites for Automotive

Collaborate with partners and customers using Experience Cloud for Automotive. Create partner or customer user profiles and users, use the Automotive template to create a site, and customize the site to show relevant information to external users. You can also control access on the objects and records that you share with external users. To plan your implementation, review the required user licenses and permission set licenses.

• Partner and Customer Experience Cloud Licenses for Automotive
  Experience Cloud for Automotive is available with both Customer Community Plus and Partner Community user licenses. You can create a customer portal or a partner portal depending on which license you have. Review the capabilities offered by each license.
• Experience Cloud Setup Checklist in Automotive Cloud
  Review the high-level tasks involved in successfully setting up an Experience Cloud site for your Automotive partners and customers.
• Create a Partner User Profile for Automotive
  An automotive original equipment manufacturer (OEM) can create a partner portal using Experience Cloud and collaborate with dealers on agreements, vehicles, forecasts, and rebate programs. Partners can manage assets, visits, action plans, warranties, financial information, work orders, leads and opportunities. They can use the portal to manage the sales and service lifecycle of vehicles and parts that they sell. Dealers can also schedule test drive and vehicle service appointments on behalf of prospects and customers.
• Create a Customer User Profile for Automotive
  An automotive original equipment manufacturer (OEM) or dealership can create a customer portal using Experience Cloud and help customers manage their vehicles and parts, warranty terms, and people relationships. Customers can access information such as the list of vehicles and assets they own, manage other account and contact participants such as service technicians, sales dealers, financiers, and track the major milestones in their vehicle’s lifecycle. Customers can also schedule service appointments to repair and maintain their vehicles, and track their financial milestones, transactions, and households.
• Create an Experience Cloud Site with the Automotive Template
  Use Experience Cloud to give your partners or customers access to Automotive capabilities. You can use the predefined template, which includes the Automotive objects, to create a site for partners or customers. You can also use an existing site in your org, or create a site from scratch and add the Automotive objects to your Experience Cloud site.
• Customize the Experience Cloud Site for Automotive
  Add style, branding, and custom components specific to your company to an Experience Cloud site so that your partners and customers can find the right information easily. You can add additional related lists, Automotive-specific components, and tabs to the site.
• Object and Record Sharing with External Users for Automotive
  Set up incremental levels of access so that external users such as your partners or customers only view the information that you want to share. You can control sharing access at the level of objects, fields, and records. Ensure that partners and customers using the Experience Cloud sites get the right level of access on relevant records.
• Give External Users Access to Automotive Objects
  Provide users the required, but minimum, level of access to automotive objects and records. In this example, we see how Neo Motors creates a partner user, Paula Zhu for Meridian Auto Spare Parts Dealer, and gives her the required level of access to manage business from an external site.
• Digital Experience Sites in Automotive Cloud
  Partners and customers and suppliers can use Experience Cloud sites to collaborate with automotive companies on vehicles, sales, and stakeholder relationships. Learn about the different ways in which different stakeholders can use the Experience Cloud sites.