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          Verify the Identity of Your Automotive Customers and Dealers

          Verify the Identity of Your Automotive Customers and Dealers

          Use Identity Verification to protect the personally identifiable information (PII) and other sensitive information of dealers and end-customers and prevent the unauthorized use of such information. Customer service representatives can use Identity Verification flows to verify the identity of a customer or their authorized representative with preset verification questions. You can choose which details a person must provide to prove their identity, such as social security number, birth date, email, or phone number.

          Required Editions

          Available in: Enterprise, Unlimited, and Developer Editions.

          You can use or customize these preconfigured Identity Verification flows.

          • Verify Caller Identity for Automotive
          • Verify Caller Identity
          • Verify Customer Identity

          In addition, the Verify Caller Identity for Automotive flow is preconfigured to work with Service Console for Automotive. You can customize and create your own identity verification flows and use them with the console and other standard apps.

          For detailed setup and configuration steps, see Identity Verification in the Common Features Guide.

           
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