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            Set Up Service Processes

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            Set Up Service Processes

            Service Process Automation streamlines and automates your service operations. Design case-driven service processes from request intake to fulfillment by using either the Unified Catalog or Service Process Studio. Both the frameworks use Omniscripts to capture request details across assisted and self-service channels. They also use prebuilt flows to automate fulfillment steps and record updates.

            Required Editions

            Available in: Enterprise, Unlimited, and Developer Editions
            • Automotive Finance
              Set up and configure service processes by using Unified Catalog or Service Process Studio for Automotive finance operations, promoting customer visibility and reducing turnaround time.
            • Product Service Campaign Management
              Set up service processes for managing product service campaigns such as recalls.
             
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